SYDNEY–(BUSINESS WIRE)–Australia’s market for ServiceNow-related providers is rising sooner than the worldwide market for the platform itself, as enterprises look for help to raised handle their digital workflows, in line with a brand new analysis report printed right now by Information Services Group (ISG) (Nasdaq: III), a number one international expertise analysis and advisory agency.
The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Australia finds three elements have led Australian enterprises to extend their funding in ServiceNow options for modernizing enterprise processes lately: the necessity for new applied sciences to navigate the COVID-19 pandemic, an general pattern towards digital transformation and the continued diversification of ServiceNow’s choices.
“The Australian ServiceNow market has grown substantially,” mentioned Scott Bertsch, accomplice and regional chief, ISG Asia Pacific. “Australia has a strong IT and business services industry, and local and global providers have both stepped up to meet demand for services around ServiceNow.”
Enterprises in Australia have entry to many succesful suppliers of consulting, implementation and managed providers for ServiceNow, ISG says. Most enterprises first search consulting providers, so competitors is particularly fierce on this phase. The native subsidiaries of multinational firms often dominate the providers and options enterprise in Australia, however within the ServiceNow market, a number of smaller home suppliers have succeeded.
The ServiceNow market has grown together with the enlargement of the corporate’s service traces past its core IT-related choices. Its options now additionally embody customer support, safety, enterprise purposes and HR. This has made ServiceNow a vital platform for many enterprises and fueled the expansion of its ecosystem of impartial software program distributors and repair suppliers.
ServiceNow and its companions have been investing closely in serving to shoppers automate enterprise and expertise processes, which for most enterprises is the important thing to reaching an excellent return on funding in ServiceNow, the report says. Providers additionally provide the talents enterprises have to maintain tempo with ServiceNow’s twice-yearly improve cycle.
The report additionally examines challenges for ServiceNow and its companions, together with the worldwide scarcity of abilities throughout many industries, particularly the expertise sector.
The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Australia evaluates the capabilities of 23 suppliers throughout three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services Providers.
The report names Accenture, Capgemini, Deloitte and Infosys as Leaders in all three quadrants. It names Cognizant, Enable, HCL, KPMG, Thirdera and Wipro as Leaders in two quadrants every. EY and TCS are named as Leaders in a single quadrant every.
In addition, AC3, Kinetic IT and Thirdera are named as Rising Stars – firms with a “promising portfolio” and “high future potential” by ISG’s definition – in a single quadrant every.
Customized variations of the report can be found from AC3, Infosys and Kinetic IT.
The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Australia is on the market to subscribers or for one-time buy on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant analysis sequence is the one service supplier analysis of its type to mix empirical, data-driven analysis and market evaluation with the real-world expertise and observations of ISG’s international advisory group. Enterprises will discover a wealth of detailed information and market evaluation to assist information their collection of applicable sourcing companions, whereas ISG advisors use the experiences to validate their very own market information and make suggestions to ISG’s enterprise shoppers. The analysis presently covers suppliers providing their providers globally, throughout Europe, in addition to within the U.S., Canada, Brazil, the U.Okay., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with extra markets to be added sooner or later. For extra details about ISG Provider Lens analysis, please go to this webpage.
A companion analysis sequence, the ISG Provider Lens Archetype experiences, provide a first-of-its-kind analysis of suppliers from the angle of particular purchaser sorts.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a number one international expertise analysis and advisory agency. A trusted enterprise accomplice to greater than 800 shoppers, together with greater than 75 of the world’s high 100 enterprises, ISG is dedicated to serving to firms, public sector organizations, and repair and expertise suppliers obtain operational excellence and sooner development. The agency focuses on digital transformation providers, together with automation, cloud and information analytics; sourcing advisory; managed governance and danger providers; community service providers; technique and operations design; change administration; market intelligence and expertise analysis and evaluation. Founded in 2006, and based mostly in Stamford, Conn., ISG employs greater than 1,300 digital-ready professionals working in additional than 20 international locations—a worldwide group recognized for its progressive pondering, market affect, deep trade and expertise experience, and world-class analysis and analytical capabilities based mostly on the trade’s most complete market information. For extra data, go to www.isg-one.com.
Tech Modernization Accelerates Australia’s Demand for ServiceNow Support & More Latest News Update
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