Something broken? ArMA application expands at Fort Hood

FORT HOOD, Texas – In a concerted effort to construct on the Army’s People First technique, Fort Hood’s Directorate of Public Works has integrated the most recent instrument for the submission of demand upkeep orders, or work requests into its help arsenal.

According to Robert Millenbach, chief, work administration department, Fort Hood Directorate of Public Works, the Army Maintenance Activity app was first launched final December as a part of the Installation Management Command’s pilot program for Soldiers to make it simpler for them to submit upkeep requests for his or her barracks points.

However, largely attributable to its profitable implementation, IMCOM has since expanded the app’s use to incorporate all its set up amenities and infrastructure; and has opened its availability to everybody who resides or works on the set up, together with Soldiers who don’t reside within the barracks, their households and federal staff.

Intended to make it simpler to submit requests, the web-based application may be accessed by way of a person’s laptop or from a smartphone.

Still, Millenbach reminds people that despite the fact that he encourages using the ArMA app, they nonetheless can stroll in at the DPW work reception desk in Building 4612 on Fort Hood, or name (254)287-2113 to submit work order requests. To submit requests by way of e mail, go to: usarmy.hood.id-readiness.mbx.dpw-demand-maintenance-order-desk@military.mil.

“The advantage of using the app is that you can see what you’ve submitted right on your phone or computer, and you get notified when the work order is completed,” he stated. “It doesn’t give you real time updates, but it helps you understand where the requests sit.”

Upon receiving the work order, the request is rated primarily based on tips as outlined in IMCOM rules relating to life, well being and security.

“There’s priority one, two and three,” he stated. “For precedence one, we are not looking for you to make use of the ArMA app.

“Something bad is going on and we want to deal with it immediately,” he stated. “We have 24 hours to handle and proper that situation. Call the work reception desk as a substitute.

“ArMA is more for your routine two and three priorities,” he added. “Priority two is what we call an urgent request and it must be addressed within seven days; and a priority three, or routine request, must be addressed within 30 days.”

Millenbach defined that the precedence tips are simply that, they assist DPW handle their work primarily based on the urgency of the difficulty.

“It’s not like the technicians wait. They go right out there and address these issues as fast as we possibly can,” he stated.

ArMA is only a reporting and communication instrument between the client and the DPW.

“Whenever I meet up with unit leadership, I always talk up ArMA because we want to encourage maximum usage of the system,” he stated. “We’re not there yet, we just went live for all facilities in March, so people are still getting used to it.”

Another benefit to utilizing the system is that after registered, the person’s info is retained and follows them to wherever they’re assigned.

“It’s the same system across IMCOM. This is IMCOM-wide. All IMCOM installations have already started the program or will be soon,” he stated.

Millenbach added that after a person PCSs, or strikes onto one other project, all she or he must do is replace his or her info to replicate that new location. This helps to hurry up the work order course of and helps preserve that communication with the client. It additionally permits for people to submit a request and obtain updates despite the fact that they’re away from their residence or work location.

To register on the ArMA app, go to the web site at https://dpw.armymaintenance.com/arma.

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