Reader Email: Hertz Return Scam In Germany & More News Here

A LoyaltyLobby reader despatched us a maddening case with Hertz the place the automotive rental firm claims that the automotive was returned late when it was turned in two hours early, and the whole rental had been recalculated value tripled within the course of.

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You can entry Hertz right here.

Email From The Reader:

Here is a abstract of the story, in the event you discover it attention-grabbing, I can ship you a full description and all of the supporting paperwork.

I rented a automotive for 20 days at Hertz in Germany, choosing up the automotive at Dusseldorf airport and returning it at Munich airport. The final day (returning day) I used to be presupposed to return the automotive at 12:00pm per contract. I returned greater than 2 hours earlier than (round 09:20am). Please word that in Munich you must depart the automotive with the keys on the parking zone as a result of there are not any staff that obtain the vehicles. There is one firm that handles the returns for all rental automotive corporations…

So I left the automotive and went to take my flight. After coming again house I checked my bank card assertion and I discovered that Hertz was charging greater than triple the price of my contract. I used to be presupposed to pay 640 euros in whole and so they charged me 1,868 euros. When I contacted them, they instructed me that this was as a result of I returned the automotive late (@ 01:16pm) so the system recalculated the entire contract routinely.

Please word that I can show that I left the automotive @ 09:15am as a result of earlier than 10am I used to be on the Vip lounge. Besides, I may have by no means returned the automotive @01:16pm as a result of my flight departed from MUC at 12:15pm.

After a number of emails and calls, customer support says that they want 3 weeks to examine this and I’ve to pay the bank card within the meantime. They say that they should examine with the corporate that handles the returning vehicles and the their administration is situated in Asia.

The individual from Hertz buyer care that talked with me instructed me that it is a frequent state of affairs there.

Of course I refuse to pay and can observe the cost with the bank card firm.

I actually can’t consider that this may occur with Hertz in a rustic like Germany. And wish to conscious your public that they need to watch out and go to the Hertz counter anyway to shut their contracts even when they are saying that this isn’t vital.

Now I’m additionally looking for for a lawyer to sue Hertz in Germany as a result of this complete state of affairs is loopy.

One Of The Emails From Hertz:

We apologize that you haven’t obtained a solution but!

According to our system,  your reservation was for 20 days. The rental has been closed on 14 May 2022 after midday, this is the reason 3 weeks have been calculated – this modified the worth (weekly fee 285,00 Euros plus insurances and many others.).

We will contact the service firm ASSURED and ask them for the proper examine in time of your rental automotive.

We apologize for the inconveniences, and we kindly ask you on your persistence!

I’m all the time very hesitant to depart a rental automotive on a return or different lot with out getting a closed contract to keep away from state of affairs just like the reader is having.

Avis refused to shut the contract in Chile after I returned a automotive as a result of they claimed they had been inspected outdoors the airport. There had been no further costs, however how simple it will have been then to assert that there would have been one thing.

It is loopy that the corporate that Hertz makes use of to take care of automotive returns in Germany processes the return at a time after they get it to, even when the renter might have left it within the lot hours earlier.

Conclusion

I may swear that these automotive rental corporations enterprise is nothing greater than to rip-off further charges which might be their revenue drivers.

Have you ever heard {that a} automotive rental firm would have charged much less by mistake? All these instances profit just one get together, and it’s not the renter.

Hertz has been within the information currently within the United States, the place it has not been capable of course of returns correctly and had reported renters for stealing vehicles when, the truth is, they’d been returned. There are tons of of such instances, and a few had been arrested for days whereas Hertz discovered they’d the vehicles in query that they’d reported stolen.

I used to hire vehicles steadily, however these days I solely do if I completely don’t have any different alternative. I’ve no persistence coping with inspections and imaginary scratches that you simply can not dispute.

What expertise have you ever had currently with automotive rental corporations?

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