SINGAPORE & KUALA LUMPUR, Malaysia–(BUSINESS WIRE)–Many enterprises in Singapore and Malaysia are aggressively investing in ServiceNow options to navigate modifications brought on by the COVID-19 pandemic and the development towards digital transformation, in line with a brand new analysis report revealed right this moment by Information Services Group (ISG) (Nasdaq: III), a number one international expertise analysis and advisory agency.
The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Singapore and Malaysia finds the expansion of ServiceNow in 2021 was even sooner in Asia than on a worldwide foundation. In Singapore and Malaysia, the companies ecosystem surrounding ServiceNow grew considerably, with suppliers investing closely in individuals and processes to raised serve purchasers.
“The pandemic led many companies in Singapore and Malaysia to adopt digital platforms like ServiceNow for better business performance,” stated Deepraj Emmanuel, director, ISG Asia. “Others that waited too long, or haven’t been able to change, may be left behind.”
Especially in Singapore, enterprises are partaking with ServiceNow ecosystem companions to assist digital transformation, the report says. To obtain tangible, repeatable enterprise outcomes, they want constant groups of ServiceNow consultants and confirmed, versatile implementation strategies.
The adoption of ServiceNow in Singapore and Malaysia displays the native financial system, ISG says. Local and multinational producers lead the pack, together with banking, monetary companies and telecommunications firms. Retail firms and the general public sector have lagged, actually because they wrestle extra with digital transformation. Most enterprises are utilizing ServiceNow IT service administration (ITSM) and workflow optimization, however safety and enterprise course of options are additionally gaining traction.
ServiceNow, the supplier ecosystem and enterprises are all dealing with a scarcity of expert professionals in the area and world wide. Continued deployment and development requires a robust deal with options that may be automated simply and persistently, ISG says. Service suppliers with expertise in growing integration accelerators and robotic course of automation (RPA) instruments are finest outfitted to fulfill this want.
The report additionally explores different points of the ServiceNow ecosystem in the area, together with the expansion of native and area of interest service suppliers and the problem of persistently delivering two main ServiceNow upgrades yearly.
The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Singapore and Malaysia evaluates the capabilities of 23 suppliers throughout three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services Providers.
The report names Accenture, Capgemini, Cognizant and Infosys as Leaders in all three quadrants. It names Deloitte, HCL and Wipro as Leaders in two quadrants every and EY, IBM, KPMG and TCS as Leaders in one quadrant every.
In addition, CloudGo, NCS and Tech Mahindra are named as Rising Stars – firms with a “promising portfolio” and “high future potential” by ISG’s definition – in one quadrant every.
The 2022 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Singapore and Malaysia is out there to subscribers or for one-time buy on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant analysis sequence is the one service supplier analysis of its type to mix empirical, data-driven analysis and market evaluation with the real-world expertise and observations of ISG’s international advisory group. Enterprises will discover a wealth of detailed knowledge and market evaluation to assist information their collection of acceptable sourcing companions, whereas ISG advisors use the reviews to validate their very own market information and make suggestions to ISG’s enterprise purchasers. The analysis at the moment covers suppliers providing their companies globally, throughout Europe, in addition to in the U.S., Canada, Brazil, the U.Okay., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with further markets to be added in the long run. For extra details about ISG Provider Lens analysis, please go to this webpage.
A companion analysis sequence, the ISG Provider Lens Archetype reviews, provide a first-of-its-kind analysis of suppliers from the attitude of particular purchaser sorts.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a number one international expertise analysis and advisory agency. A trusted enterprise companion to greater than 800 purchasers, together with greater than 75 of the world’s high 100 enterprises, ISG is dedicated to serving to companies, public sector organizations, and repair and expertise suppliers obtain operational excellence and sooner development. The agency specializes in digital transformation companies, together with automation, cloud and knowledge analytics; sourcing advisory; managed governance and danger companies; community provider companies; technique and operations design; change administration; market intelligence and expertise analysis and evaluation. Founded in 2006, and primarily based in Stamford, Conn., ISG employs greater than 1,300 digital-ready professionals working in greater than 20 international locations—a worldwide group identified for its progressive considering, market affect, deep business and expertise experience, and world-class analysis and analytical capabilities primarily based on the business’s most complete market knowledge. For extra info, go to www.isg-one.com.
Digitization Drives ServiceNow Growth in Singapore, Malaysia & More Latest News Update
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