A former NHL player caught at Toronto Pearson Airport as a consequence of delays is critiquing the ability, together with Air Canada, in a viral video uploaded to social media Monday.
Ryan Whitney, former skilled hockey player for the Pittsburgh Penguins, was trying to journey from Edmonton, Alta. to Boston, Mass. on Sunday when he encountered a collection of delays that will see him caught on the airport till Monday morning.
“I don’t even really know where to explain,” the former NHL player mentioned in a video uploaded to his Twitter account that has since amassed almost 800,000 views in 4 hours.
He says he landed in Toronto round 3 p.m. Sunday and spent three hours in line to get by way of customs, solely to seek out his connecting flight to Boston had been cancelled.
“At this point now, I go and see that there’s about a 400-person line with about two Air Canada workers,” Whitney mentioned. “There [were] a million cancelled flights and everyone was just panicking.”
After ready in that line for almost six hours, hoping for help, Whitney mentioned Air Canada closed the counter and informed the remaining prospects to hunt assist elsewhere.
So, Whitney mentioned he determined to re-enter the Canadian part of the airport, that means he needed to as soon as once more undergo customs – this time, Canadian.
“By the time I finally speak to someone from Air Canada, it’s 1 a.m.,” Whitney mentioned. At this level, he says he requested for his baggage again as he was contemplating driving throughout the Canada-USA border to Buffalo, and catching a flight to Boston as soon as there. He mentioned Air Canada didn’t permit him to retrieve his baggage.
Instead, he mentioned they booked him on a brand new flight, scheduled to go away from Toronto at 8 a.m. to Boston.
After arriving almost 4 hours early for his re-scheduled flight, Whitney says Air Canada informed him they’d really booked him a ticket on a unique flight – from Toronto to Montreal, the place he would connect with Boston.
The downside? Whitney mentioned he wasn’t knowledgeable of that change forward of time and the flight was scheduled to go away in 50 minutes. As he had simply arrived on the airport, anticipating to fly in 4 hours time, he wouldn’t clear safety in time to make his Montreal flight.
“I started laughing,” he mentioned. “It was either that or cry.”
At the time Whitney uploaded the video, he mentioned his departure had been once more delayed. This time, till 10 a.m.
When reached for remark, a spokesperson for Air Canada informed CTV News Toronto that “long processing times at airports and other restrictions have resulted in flight delays and in some instances cancellations and these can have knock-on effects not only for our customers but can also impact our employee resources and operations.”
“These factors, along with an issue with the airport’s baggage system Sunday, are what caused Mr. Whitney’s original flight to be cancelled (he was rebooked and flew today),” they mentioned.
“We regret the inconvenience these issues are causing some customers and we are working hard with our third-party partners to improve the situation as quickly as possible.”
Delays and lengthy waits have been reported at Toronto Pearson since late April, with the airport attributing them to staffing points.
Last month, the chief working officer of the Greater Toronto Airport Authority (GTAA), Craig Bradbrook, informed CP24 the delays might turn into “unsustainable” as we transfer into the summer season season, because the authority predicts to see roughly 45,000 worldwide arrivals a day throughout this time.
“I’m so in shock at this place,” Whitney mentioned in his video. “It is the biggest disgrace known to man.”
Air Canada, Toronto Pearson slammed by former NHL player & More Latest News Update
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