Airline passengers flying by Heathrow this morning have hit out at the “total chaos” after the airport ordered flights to be cancelled as a result of it couldn’t deal with them.
Thousands of travellers had been disrupted by a uncommon “schedule intervention” which led to the scrapping of 30 flights through the morning peak.
Some passengers didn’t discover out their flights had been cancelled till they arrived at what’s the UK’s busiest airport.
Travel author and broadcaster Andy Mossack wrote on Twitter: “Total chaos at Heathrow this morning. British Airways flights cancelled and zero customer service!”
Another affected passenger, Andrew Douglas, described how he was due to be on a flight to go on vacation however had “spent the last four hours in multiple queues at Heathrow Airport because it’s been cancelled”.
He added: “Absolute shambles, complete chaos and only found out at check-in with no prior notification. Horrific service.”
Total chaos at Heathrow this morning. BA flights cancelled and nil customer support! pic.twitter.com/K3hRtiviYJ
— andy mossack (@andymossy) June 30, 2022
A Heathrow spokesman mentioned the airport “asked airlines to remove 30 flights from the morning peak” as it was anticipating extra passengers “than the airport currently has capacity to serve”.
He went on: “We will work with airways to get affected passengers rebooked onto different flights outdoors of the height in order that as many as potential can get away, and we apologise for the influence this has on journey plans.
“We are working hard to ensure everyone has a smooth journey through Heathrow this summer, and the most important thing is to make sure that all service providers at the airport have enough resources to meet demand.”
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British Airways mentioned in a press release: “As a results of Heathrow’s requirement for all airways to cut back their schedules, we’ve made a small variety of cancellations.
“We’re in contact with affected customers to apologise, advise them of their consumer rights and offer them alternative options, including a refund or rebooking.”
Passengers utilizing Heathrow in latest weeks have skilled lengthy queues, and lots of have been separated from their baggage for a number of days.
There are fears that the extreme disruption seen at UK airports within the run-up to Easter and the Jubilee financial institution vacation will return through the peak summer time vacation interval.
‘Total chaos’ at Heathrow as London airport orders 30 flights to be cancelled & More Latest News Update
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