“Are the worst. I’ll try to be decent but the anger and impotence are very great”, he pointed out in his first message.
Then, he told what happened: “My dad, a 76-year-old man, had just had all his accounts emptied: his savings, his pension, his resources, because of a scam and no one helped him.”
Then he pointed out to the bank that they did not pay adequate attention, as he assured that his father had gone “four days in a row to ask for protection of your accounts” and that “they ignored him”, because “they sent him home to do the virtual and telephone procedure”.
And he added that after what happened, the man continues without receiving adequate treatment from the entity: “No one cares for him, how do they explain that. Do not care”
“Today he went to the bank. A man tells him: ‘It’s that you don’t have anything in your accounts. What do you want me to say?’. My dad went into ‘shock’. He sends him home to ‘solve’ his problem. He goes home, he manages to call, and they take him back to the bank to ‘resolve there’. So, three times today, ”he detailed.
Bank responds to notice of looting of elderly accounts
Faced with the series of trills of the woman narrating what happened, the bank’s Twitter account answered briefly.
“Hello! We are interested in knowing the situation in detail What is your dad going through? From the bank’s social networks you will find a team willing to give them support, we are waiting for you in our direct message. Say hello, Cami,” the bank tweeted.
Consequently, the woman replied stating that the case has already been exposed repeatedly to the bank itself: “Hello, Cami. Although we have already told the situation to more than six advisers, I could tell it again. We hope that the seventh consultancy will be the ‘overdue’”.
The bank countered with routine questions: “We appreciate you telling us if at any time he shared sensitive financial data through a call or how it all happened initially.”
The woman added: “He never shared anything with anyone. Neither virtual, nor face-to-face, nor by phone. She did not make any online purchases, she did not fall for any apparent scam”.
Finally, the woman regretted that the bank would not have notified him of the movements to the account holder.
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Here, the trills of the woman and the answers of the bank:
For ONE WEEK, ONE WEEK! They had tried to loot her accounts. He went to branches, he called, NOBODY helped him, no one knew how to give him information, they did not attend to him at bank branches, until he no longer has anything.
— Maria Montoya (@MarieMontoya) August 5, 2022
My mom (an older adult) calls me devastated, she can’t even speak. My dad, in a state of weak health, has a nervous breakdown. Y @bancolombia ? Do not care. What the hell do they care!? If they saw and heard him for whole days worried and did nothing.
— Maria Montoya (@MarieMontoya) August 5, 2022
And what happens? Well, the third time he returns home, confused, anguished, he has a nervous breakdown and you have to call the emergency room. Why!? Because @bancolombia it has him like a ping pong ball without helping him in the slightest.
— Maria Montoya (@MarieMontoya) August 5, 2022
NO. He never shared anything with anyone. Neither virtual, nor face-to-face, nor by phone. He did not make any purchases online, he did not fall for any apparent scam. We do not know how they could empty their accounts and, furthermore, that the bank never notified them of the movements.
— Maria Montoya (@MarieMontoya) August 5, 2022
Hello Cami. Although we have already told the situation to more than six bank advisers, I could tell it again. We hope that the seventh advisory will be the “overdue”. And I would also like to tell it publicly, as far as prudence allows. People deserve to know this.
— Maria Montoya (@MarieMontoya) August 5, 2022