The promoter and ticketing firm behind Jay Chou’s stadium live shows in Singapore have issued apologies to the Mandopop star’s followers for “technical issues” with ticket sales.
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Priority fan tickets to Jay Chou’s two upcoming live shows on the Singapore National Stadium in December went on sale on Thursday (May 5) earlier than common sales started on Sunday (May 8). However, the launch of ticket sales was marred by “technical issues”, in line with promoter G. H. Y Culture & Media, leading to lengthy digital and in-person queues. Some followers claimed that they had been caught in digital queues for over eight hours earlier than ultimately being denied entry to the web site’s fee web page.
A CNA report additionally notes that there have been “snaking queues” on the Singapore Sports Hub at 8am on Thursday – two hours forward of ticket sales – however nobody was capable of rating tickets by 12:30pm on account of a “system glitch”.
Another difficulty that followers on-line declare to have been going through are lacking tickets, the place they’ve but to obtain their tickets to the live shows regardless of funds being deducted from their financial institution accounts.
G. H. Y wrote on Facebook on Thursday: “Our ticket provider Ticketek has been facing technical issues and we had to slow down sales so as to resolve these issues. Fans can purchase their tickets via Ticketek now. You might experience having to wait and we are doing our best to transact as many bookings as possible.”
To Jay Chou Fans , we’re very sorry for your expertise whereas attempting to buy tickets to Jay Chou Carnival World…
Posted by G.H.Y Culture & Media on Thursday, May 5, 2022
Ticketing platform Ticketek Singapore took to social media the subsequent day to difficulty their very own apology, stating: “We know it took fans longer than expected to purchase their tickets yesterday and we sincerely apologise for inconvenience caused. Some of you have reached out to us directly with questions on your purchases and we are responding to your queries as quickly as we can.”
Dear Jay Chou followers, thanks for your type persistence and understanding. We realize it took followers longer than anticipated to…
Posted by Ticketek Singapore on Friday, May 6, 2022
In response to followers’ feedback concerning the “missing tickets” on Facebook, Ticketek famous that “if funds were deducted from your card and you have no corresponding transaction reflected under Order History, these funds have since been automatically returned to the card used”. The firm additionally mentioned that refunds might take “a few days” to mirror.
Limited Jay Chou tickets are nonetheless obtainable for buy right here. NME has reached out to G. H. Y Culture & Media and Ticketek Singapore for remark.
Jay Chou’s two Singapore live shows are set to happen on December 17 and 18 as a part of the Jay Chou Carnival tour. The live shows is not going to require a pre-event COVID-19 take a look at, in line with the newest Community Safe Management Measures by Singapore’s Ministry of Health. However, proof of vaccination should be proven to achieve entry.
In different Jay Chou information, the singer revealed final month that his Bored Ape non-fungible token (NFT) was stolen from him on April Fool’s Day. He mentioned on social media that it wasn’t an April Fool’s prank, and that the NFT was “gone”.
Jay Chou Singapore concert promoter issues apology for “technical issues” with ticket sales & More Latest News Update
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