As is typical of Google, the company added a sweet and useful new feature for Pixel users with the Pixel 3 or later in the U.S., Australia, and Canada. Called “Hold for Me,” this feature allows you to let Google Assistant monitor a call while you are on hold and the Assistant will alert you when a human returns to the line. Personally, I’ve used this numerous times with my Pixel 6 Pro and it works perfectly.
The IRS agent said that she would not take a call because of Google’s “Hold for Me” feature.
For some customer service representatives, “Hold for Me” can be confusing
Responses on Reddit to the post ranged from the serious (“I used it to call the social security office and they didn’t mention anything”) to the hilarious (see how the IRS responds in 2030 when Apple ‘invents’ the feature). One Reddit user, “modeless,” had a great idea suggesting that Google allow users to record their own voice saying “Hold on for a minute” that the other party would hear when you’re returning to the call. However, Google would probably nix such a suggestion because of legal issues.
Later I thought about why that was such a weird exchange, and I think it was because when I returned to the call, the Google Assistant spoke saying I was returning to the call. Incredible feature, but when it comes to financial institutions and other official business, it can definitely confuse people.”
IRS hangs up on taxpayer because of this exclusive Pixel feature & Latest News Update
IRS hangs up on taxpayer because of this exclusive Pixel feature & More Live News
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IRS hangs up on taxpayer because of this exclusive Pixel feature & More News Today
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