Air Canada delays lead bride to sleep in airport, late for wedding & More News Here

Multiple travellers who have been on board an Air Canada aircraft scheduled to depart from Toronto on Friday say the flight was delayed for hours earlier than it was cancelled and rebooked the next day with no meals vouchers or resort lodging supplied by the airline.

Dorar Abuzaid, one of many passengers, mentioned she was late for her wedding in Phoenix on Saturday.

“It was a 24-hour ordeal for a four-hour flight,” Abuzaid advised CTV News Toronto.

On Friday, she mentioned she boarded the flight and sat on the tarmac for three hours earlier than the flight was cancelled.

Abuzaid mentioned after she boarded the aircraft, a member of the crew introduced that one of many flight attendants was experiencing a medical emergency.

She mentioned after paramedics assessed the flight attendant and deemed them secure to fly, the pilot introduced that Air Canada administration had made an government choice that it was nonetheless unsafe.

“It was 12:30 at night,” Abuzaid mentioned.

Originally, their flight was scheduled to depart at 8 p.m. But at that time, it was too late to have a brand new flight attendant clear customs and the flight was cancelled, Abuzaid mentioned.

“It got exponentially worse after this,” she mentioned. “No food vouchers, no hotel, nothing. We ended up sleeping in the airport.”

An Air Canada spokesperson confirmed to CTV News Toronto the flight was delayed 2 hours and quarter-hour earlier than it was cancelled due to a medical situation with a crew member and that every one clients have been rebooked and departed the next morning at 11:32 a.m.

However, the airline spokesperson didn’t deal with why meals vouchers and resort bookings weren’t supplied by the airline.

According to Air Canada laws, the airline will present food and drinks in affordable portions to passengers who’ve been knowledgeable of a delay or cancellation lower than 12 hours earlier than their departure and have waited for two hours after their departure time.

The pointers state the airline also needs to present resort or comparable lodging for in a single day delays for out-of-town passengers, topic to availability.

Another passenger, Lara Forchuk, advised CTV News Toronto the airline mentioned passengers would have to ebook and pay for accommodations on their very own, however that they’d be reimbursed in the event that they discovered lodging.

Abuzaid mentioned that when she lastly arrived in Phoenix for her wedding, 14 hours after she was supposed to, she was sleep-deprived. “I’m the bride and I was the last one to arrive in Arizona,” Abuzaid mentioned.

“We were passing out at the dinner table,” she added.

Samantha, who requested for her surname to be omitted, advised CTV News Toronto she was additionally aiming to arrive in Arizona in a well timed method for her cousin’s bachelorette get together in Scottsdale.

“I still haven’t heard a single word from Air Canada,” she mentioned. “It was almost a 24-hour ordeal with no communication from the airline.”

As a Toronto resident, Samantha mentioned she was fortunate to at the least sleep at house after the flight was cancelled, besides, the expertise was “painful.”

Forchuk mentioned she slept on an airport chair whereas ready for the rebooked flight on Saturday morning.

The Glendale resident was flying house to Arizona after visiting her dad and mom in Brantford, Ont. Like Abuzaid, she mentioned there have been no meals vouchers supplied or resort lodging booked by the airline.

“It was cancelled with absolutely no explanation,” she mentioned. 

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