Sights not visited, infections with Covid-19: A trip to Ireland with a bland aftertaste.
Green landscapes, impressive cliffs, historic towns. Annemarie Ulmi-Lieber was looking forward to her trip to Ireland. The retired kindergarten teacher booked a 10-day bus trip for CHF 1,937, operated byknobnell Reisen from Winterthur. The prospectus of the organizer promised many beautiful experiences. During the trip, the group also visited various sights, but some of the destinations mentioned in the itinerary were not visited.
Travel program not fulfilled
For example, the itinerary said on day 5: “In the Burren, you should try the fresh smoked leeks in one of the typical smokehouses.” When Annemarie Ulmi-Klieber asked on the 5th day when the bus would be arriving there, she was told that they had passed by a long time ago because there was not enough space in the programme.
The bus also drove non-stop through Killarney National Park, which is praised in the program as a “hiking paradise”. And the English city of Bristol, scheduled for Day 8, was not visited either. Annemarie Ulmi-Klieber sums it up: “I expected that we would actually be able to visit the sights that were advertised in the travel program. It was all very frustrating.”
Positive test result with negative consequences
But that’s not all: During the trip, one of the participants fell ill, so the coach drove to a hospital. Annemarie Ulmi-Klieber remembers: “It was said that the woman had contracted Covid-19 and had to stay for monitoring. They advised the tour guide to test all bus passengers for Covid-19.” According to Ulmi-Klieber, that didn’t happen – although almost only older people were sitting on the bus.
Shortly thereafter, the former kindergarten teacher also fell ill. She organizes a rapid Covid test on her own. The result: positive. She immediately informed the tour guide and then wanted to inform her fellow travelers. «But the tour guide said, no, you don’t do that. No way.”
Back home, the PCR test also confirmed the infection with Corona. Annemarie Ulmi-Klieber has now asked for her money back.
Legal assessment: program applies
As far as the Covid disease is concerned, travel law expert Vito Roberto sees little chance of a refund. The tour operator has a duty to protect and must warn the traveler. But: “Nowadays you have to reckon with a Covid infection on such a trip. You will hardly be able to do anything legally here.”
In terms of the program, however, Roberto sees a possible right to a refund. The decisive factor is how the customer understands the prospectus: “As a rule, one can assume that the sights that are in the prospectus are actually visited.”
Knopfl Reisen does not want to give any information in front of the camera. The bus company writes “Kassensturz” on request: “Our company relies on the best possible quality. There were special challenges on the trip to Ireland. We would be happy to clarify the matter directly with the customer concerned.»
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