The Ministry of Business Innovation and Employment (MBIE) has apologised after debt collectors chased a bushfire pilot for managed isolation (MIQ) charges he had already paid.
Matt Nixon returned from combating Australian bushfires as a helicopter pilot in March 2021, spending two weeks in MIQ on the Holiday Inn at Auckland Airport.
Supplied/Supplied
Matt Nixon saving a turtle throughout the 2019-20 Australian bushfires.
But debt collectors Milton Graham chased the Wairarapa man for the $3100 price just lately as July 19, a month after MBIE acquired proof of cost from Nixon.
Nixon, who’s at present in Papua New Guinea flying, mentioned being chased was horrible and he didn’t want the headache.
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He mentioned he had informed MBIE and supplied proof he had paid, however had nonetheless acquired texts and emails from Milton Graham in July.
“In their cacophony of errors it’s gone through their clusterf…ery and they’ve sent me to the debt collectors,” the pilot mentioned.
He mentioned going by means of MIQ was a necessity on the time and his lengthy excursions had been compounded by having to spend two weeks in a resort.
Supplied/Supplied
Matt Nixon was chased by debt collectors for his MIQ keep even after he had supplied proof of cost to MBIE.
“We would like to sincerely apologise again for the inconvenience this miscommunication between our teams has cause you and for the time it took to resolve,” Andre Boland, supervisor of credit score management at MBIE, mentioned.
MBIE solely issued the bill to Nixon on March 11, 2022, a 12 months after his MIQ keep. Payment was due on June 9, however an bill was paid by Nixon’s employer on March 25, an bill exhibits.
MBIE mentioned that the reference quantity supplied by the corporate was incorrect, which is what slowed them down, and so they acquired cost in June.
The bill mix-up was not, nonetheless, what precipitated them to fail to replace the debt collectors.
Supplied/Supplied
Nixon is at present in Papua New Guinea flying helicopters.
“Mr Nixon did email proof of payment to MIQ on 27 June 2022, unfortunately Mr Nixon’s account was not updated to show that he had paid,” an MIQ spokesperson mentioned.
MIQ mentioned it has now reconciled the cost and knowledgeable Milton Graham.
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“We have apologised to him for the inconvenience this has caused and the time it took to resolve,” mentioned the spokesperson.
“MIQ are processing a large volume of invoices and payments and we’re committed to resolving issues as soon as possible, unfortunately in this case that didn’t happen as soon it should have.”
MIlton Graham didn’t reply to questions given to them by deadline.
MBIE apology after debt collectors chased bushfire pilot over paid MIQ bill & More Latest News Update
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