The consumer watchdog has launched legal action against Airbnb for allegedly misleading 1000’s of consumers into believing lodging prices had been in Australian {dollars} once they had been really in US forex.
In a press release filed with the federal court docket, the Australian Competition and Consumer Commission (ACCC) is in search of compensation for the shoppers, who it claims had been misled from not less than January 2018 till August 2021 as a result of the prices exhibited to some Airbnb customers didn’t point out that they had been in US {dollars}, as regards to the international forex within the high-quality print.
At the time, an Australian greenback was price about 72 US cents, which means {that a} US$500 reserving would find yourself costing virtually AU$700, plus financial institution international forex conversion charges.
The ACCC’s chair, Gina Cass-Gottlieb, mentioned that as a result of Airbnb didn’t compensate most of the prospects who complained, “we will be arguing that the court should order Airbnb to compensate people who were misled about the price of their accommodation”.
“Despite thousands of consumers complaining to Airbnb about the way prices were displayed, Airbnb didn’t amend its booking platform until after the ACCC raised the issue,” she mentioned.
Because customers logged on to the Australian Airbnb website, they’d anticipate to pay in Australian {dollars}, the ACCC mentioned in its federal court docket declare.
“The only reference to USD appeared in the footer of the website and mobile site (not the apps), in small font, well below those dollar amounts,” it mentioned.
It instructed the court docket that Airbnb benefited from elevated bookings as a result of the “false and misleadingly low prices conveyed … wrongly made the accommodation available on the platform appear to be more attractive than accommodation offered by their competitors”.
The ACCC mentioned many shoppers complained to Airbnb, solely to be instructed that they’d chosen US {dollars} as their forex – even once they had not.
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In one response to a criticism, included within the court docket declare, an Airbnb customer support consultant mentioned: “I have read your issue about the currency. But we can’t refund an amount that we didn’t cause.”
Others had been instructed that “you initially selected USD currency upon booking” and that “I can really see here that you selected USD when you booked it”.
Airbnb has been contacted for remark.
Australia’s consumer watchdog launches legal action against Airbnb for alleged misleading prices | Airbnb & More Latest News Update
Australia’s consumer watchdog launches legal action against Airbnb for alleged misleading prices | Airbnb & More Live News
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Australia’s consumer watchdog launches legal action against Airbnb for alleged misleading prices | Airbnb & More News Today
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