Vueling Flight Left UK for Italy With Zero Passengers, Customers Say & More News Here

• People meant to fly from London to Italy advised Insider their airplane took off with no flyers on board.
• The Vueling service to Florence was hit by delays and staffing issues felt throughout the UK.
• Two passengers advised Insider of a nightmarish course of that ended with them being turned away.

A Vueling flight took off from London’s Gatwick Airport with no passengers, individuals who could not get on the airplane advised Insider.

Flight VY6209 to Florence, Italy, was purported to take off at 8.20 p.m. on Monday, a day when British airports had been scuffling with enormous delays that meant passengers lacking flights.

It took off two hours late, at 10.34 p.m., in accordance with flight monitoring web site FlightRadar24. Two individuals who did not get on board mentioned Vueling advised them the airplane flew empty.

Vueling and its father or mother group IAG didn’t reply to a number of makes an attempt to succeed in them for remark.

Nisha Gupta mentioned she bought so far as the departure gate, the place passengers might see the airplane however no person was allowed on.

—Kate Duffy (@kate__duffy) June 1, 2022

Gupta mentioned a Vueling staffer at Gatwick advised her and different passengers {that a} personnel scarcity meant no person was allowed on.

Ryan Westman, who was additionally on account of fly, advised Insider his spouse was given the identical message by Vueling employees. Both he and Gupta confirmed Insider proof they had been booked to fly on the airplane, and gave matching tales of what went improper.

Both mentioned the scenario on the airport was chaotic and that passengers got no communication in writing.

Instead, they had been requested to attend for emails, which had not come as of Wednesday afternoon.

Gupta mentioned there have been enormous delays within the airport, and that they quickly came upon their flight can be delayed.

She advised Insider that she and her husband checked in on-line earlier than arrival, however wanted to queue to verify baggage into the maintain. This course of, she mentioned, took 4 hours.

Gupta described reaching the gate at Gatwick to be advised that no person might get on the airplane on account of employees shortages.

“Eventually we were told by staff that the pilots made a decision to fly the plane back empty without a single passenger onboard due to Florence airspace closing,” she mentioned.

She mentioned she solely noticed three Vueling employees members all through the day, and that individuals weren’t provided meals or drinks.

“We got to the airport at 3 p.m. on Monday and did not leave until 2 a.m. after having to wait around to give details to the one staff member dealing with all cancelled flights taking details and trying to book people into hotels.”

She mentioned that she and her husband finally booked themselves into a close-by lodge, and was advised to observe her e-mail for contact from the airline.

She mentioned they’d spent round £300 ($377) on their flights.

Westman, who was booked on the identical flight, mentioned that he and his spouse additionally waited 4 hours to verify their baggage.

He mentioned passengers needed to go messages from Vueling amongst themselves as a result of there have been too few folks talk with them immediately. He mentioned his spouse was additionally advised that the airplane took off empty to succeed in Florence earlier than a deadline.

Gatwick was one many European airports hit by each employees shortages and an elevated variety of flyers. This has resulted in hours-long queues within the airport and ruined journeys on a big scale.

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