Uncertainty and miscommunication have affected the rollout of free flu vaccinations for South Australians, with the state authorities now confirming pharmacies can cost for them if they need.
Key factors:
- The South Australian authorities introduced free flu vaccines on Sunday
- A lady was charged for a flu vaccine at a pharmacy on Tuesday
- SA Health has confirmed the coverage is opt-in and personal practitioners and pharmacies might proceed to cost for the vaccine
The authorities introduced the flu jabs could be free from final Sunday till June 30 via a subsidy scheme for GPs and pharmacists.
SA Health has now confirmed the coverage is opt-in, and personal practitioners and pharmacies might proceed to cost for the vaccine.
Gayle Mather from Port Augusta had booked her appointment to get the flu vaccine at her native Terry White Chemmart two days after the federal government introduced it could present free flu pictures for all South Australians.
Ms Mather was shocked nevertheless when she was advised she could be charged $24.95 for her vaccine.
“I’d been through the fuss to get the appointment and I needed the flu injection,” Ms Mather stated.
She contacted the workplace of her native MP, Geoff Brock, who contacted the chemist to enquire why they have been charging for the flu vaccine.
“We rang the chemist straight away and they realised there was a malfunction on their website. Someone had put the wrong date in [for the subsidy to start] and rectified and then rang all their pharmacies across regional South Australia,” Mr Brock stated.
National head of well being for Terry White, Dan Hillier, stated the miscommunication occurred due the velocity of the coverage change and all charged sufferers could be contacted and refunded.
“Policy on the run is always going to be challenging and there’s always going to be things that slip through,” Mr Hillier stated.
Ms Maher stated she suspected she was not the one affected person affected.
“When the lady rang me back to give me my refund, I said ‘I guess you’re having to ring everybody’. And she said ‘it’s not too bad, it’s only eight or so people’,” she stated.
“I thought that’s still eight people who paid $24.95 when they didn’t need to.”
Government communication points
The Pharmacy Guild of South Australia department director Peter Schwarz stated the guild was not contacted by SA Health till the day after the coverage was introduced.
“The first we knew of the policy was after seeing it in the paper on Sunday,” Mr Schwarz stated.
In an announcement on Wednesday, SA Health stated that it had been in contact with pharmacies and GPs “via a number of channels, including through relevant professional bodies”.
“Providers were updated with information on how they can invoice for vaccines administered and be reimbursed for those administered since 29 May,” SA Health stated.
“If sufferers have pre-paid for vaccines administered on or after 29 May, any potential reimbursement needs to be mentioned between the provider and the affected person.”
Free flu vaccine confusion in South Australia means you need to check with your provider first & More Latest News Update
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